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Privacy Policy

Pain Free UK Privacy Policy

LAST UPDATED: May 26, 2022

Information We Collect

Information We Collect Directly From You:
We collect the information you provide directly to us, such as when you register, place an order, sign up for emails, contact customer service, or engage with us on social media. The types of personal data we may collect directly from you include:

  • Contact Information: Name, email address, mailing address, and phone number
  • Billing Information: Credit card details and billing address
  • Other Information: Product reviews, survey or quiz responses, or customer support inquiries

If you are under the age of 13, please obtain your parent or guardian's consent before providing any personal information.

Information About Your Use of Our Services:
We collect information about your use of our services, such as the products you purchase or show interest in.

Information We Collect From Other Sources:
We may collect information about you from:

  • Social Media Services: When you access our services through a social network, we collect information in accordance with your social media settings, such as your name and email address.
  • Other Third Parties: Advertising networks, media monitoring companies, and publicly available sources.

Information We Derive:
Pain Free UK may also collect your IP address for safety and security purposes. An IP address identifies your computer every time you connect to the Internet.

Information We Collect by Automated Means:
When you visit our sites, interact with our communications, or shop with us, we collect information automatically using cookies. A “cookie” is a text file that uniquely identifies your browser or stores information in the browser. Cookies personalize your experience on our websites.

The Information We Collect Automatically May Include:

  • URLs: Referring URLs that bring visitors to our websites
  • Search Terms: Keywords used to reach our websites
  • Email Details: Opens, clicks, and unsubscribes
  • Device Details: IP address, browser information, device info, and OS details
  • Website Interaction: Date, time, length of stay, specific pages accessed, referral activity, and emails opened
  • In-Store Activity: Closed-circuit TVs for security and geofencing to track store traffic
  • Usage Information: Number and frequency of visitors

Log Files:
Other non-personal information collected includes log files that record website activity (e.g., click-through data). Log files help us analyze site traffic, interest in advertised sales, and purchasing behavior. We also collect information like browser type, OS type, and ISP domain name.

Linking to Third-Party Sites:
To provide relevant information, Pain Free UK may link to third-party websites. We encourage users to read their privacy policies before submitting personal information. We are not responsible for the privacy practices of third-party sites.

Who May Have Access to Your Information:
We may share information with companies or individuals providing services on our behalf, such as technological or fulfillment services. In the event of a change in corporate ownership, new owners will have access to our files, including information you submitted. We also share information with government officials, law enforcement, or court authorities for legitimate investigations.

Links and Third Parties:
From time to time, we include links to other websites. These third-party sites are outside of our control, and your activities will be governed by their policies. We are not responsible for their privacy practices.

Third-Party Features or Advertisements:
We work with third parties to add features or advertisements to our site. These third parties may collect cookies and the URL of the page you visited. We don’t control their use of data, but sometimes offer tools to limit the data sent to third parties.

Linking to Social Media:
To personalize our site and simplify registration, we let you link your account with Facebook/Twitter. Facebook/Twitter may share data with us, and we may share information about you with Facebook. Pain Free UK players linked with your social media account may see your Pain Free UK username.

Sign Up for Our Free Newsletter:
To sign up for our newsletter or receive a discount, you may need to provide personal information like your email address. With your permission, we will use this information to periodically send you product news, special offers, and new releases.

If you send us an email, we only use personal information in the email to respond to your specific inquiry. Although we may retain your email for a time, we won’t use the information for any purpose other than responding to your inquiry.

Opting Out of Email Marketing:
You may unsubscribe from our promotional emails at any time using the link in our emails. We may still send you non-promotional emails like order confirmations or changes to legal terms.

Additional Information:

  • Google: As a third-party vendor, Google uses cookies to serve ads on your site.
  • DART Cookie: Google’s DART cookie enables it to serve ads based on your site visits. Users can opt-out of DART cookies by visiting the Google ad and content network privacy policy.

Third-Party Advertising Companies:
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or phone number) about your visits to this and other websites to provide advertisements about goods and services of interest.

By using our website, you (the visitor) agree to allow third parties to process your IP address to determine your location for currency conversion purposes.
You also agree to have that currency stored in a session cookie in your browser. This cookie is automatically removed when you close your browser. It allows selected currency to remain consistent across pages so prices can convert to your local currency.

Changes to Our Privacy Policy:
We may change this Privacy Policy from time to time. If we do, we will post the updated policy on our sites and indicate when the Privacy Policy was last revised. If there are material changes, we will provide additional notice. Periodically review our Privacy Policy to stay informed of our data practices.

Contacting Pain Free UK:
If you have questions or concerns regarding this Privacy Policy, please contact us via email at or by mail using the details provided below:

Pain Free UK
Address: +44 74 9147 2964