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Phone: +44 74 9151 7994 | Email: support@painfreeuk.co

Shipping Information

A Quick Word from Our Team

We're taking extra precautions to ensure that your order is shipped and monitored through proper channels. Despite potential disruptions like limited air cargo capacity, flight reductions, and parcel delays, one thing is certain: our warehouse team is working tirelessly to ship your parcel as soon as possible.

With all our products, you can enjoy FREE UK-wide shipping, along with other delivery options mentioned below:

>> Insured Trackable Shipping & Handling - £4.78 GBP

Shipping Methods:

 Standard Shipping

Sent out on Mondays to Saturdays business hours, excluding UK National holidays

Orders typically ship 2-4 business days after being placed

Expedited Shipping

Sent out on Mondays to Saturdays business hours, excluding UK National holidays

Orders typically ship 1-2 business days after being placed

 

(Guide) Getting Your Package Delivered Step-by-Step!

Handling:

Once an order is placed, it will generally take 2-4 business days to have it processed. Since we offer worldwide shipping, delivery time can vary depending on the country you order from. For most countries, parcels should arrive within 10 business days (excluding Sundays and statutory holidays).

Standard Shipping 7-10 business days
Expedited Shipping 3-7 business days

 

NOTE: Depending on the delivery address, you may need to pay additional duties and taxes before your order can be released from customs.

Shipping Times

Please note that while our products ship from our warehouses in UK and China, therefore delivery time is based largely on local postal services once they arrive at their destination country.

 Location Shipping Times
🇬🇧 United Kingdom 7 - 10 business days
🇺🇸  United States 4 - 10 business days
🇪🇺 Europe 7 - 10 business days
🇨🇦 Canada 7 - 10 business days
🇦🇺 Australia 7 - 10 business days
🇳🇿 New Zealand 7 - 10 business days

 

WHERE CAN I FIND MY TRACKING NUMBER?

An email notification will be sent to you with a tracking number when your items are shipped. In addition, you'll receive email updates when your package moves across regions.

We will be happy to assist you if you haven't received one or your tracking number doesn't work.

HOW CAN I TRACK THE STATUS OF MY ORDER?

After we have shipped your order, an email update will be sent titled "A shipment from order #******* is on the way". You will find your tracking number and information inside this email. 

With the tracking number you can track your order on the tracking page we will give to you.

HAVING TROUBLE VIEWING TRACKING UPDATES?

As much as we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partner and our team only has access to the same information that you do. With that said, it is rather difficult for us to give an estimated time of arrival. We are going to try our best to accommodate everyone’s shipping situation and to ensure satisfaction.

If your order is taking an extremely long time to reach you, please contact us at support@painfreeuk.co and our team will work towards the best solution for you based on your latest tracking information.

We appreciate your patience and understanding as we work through this together.

MY PRODUCT WAS LOST IN TRANSIT, OR WAS STOLEN.

If you have purchased a Porch Pirate Protection item to cover theft and products lost during transit, we will immediately issue a replacement. To expedite the process, please make sure to use this format when emailing our customer support team:

Subject line: Stolen, lost in transit order with porch pirate protection

Order No.:
Full name:
Contact email address:
Our CS team will immediately initiate a replacement for you.

MY ORDER WAS LOST IN TRANSIT/STOLEN, AND I DID NOT PURCHASE THE PORCH PIRATE PROTECTION:

We advise you to reach out to your post, local carrier and state what has happened. We cannot guarantee a full refund or replacement for the lost or stolen items.