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Returns & Refund Policy

Pain Free UK Return and Refund Policy

At Pain Free UK, we are committed to providing products that offer temporary pain relief and improve your quality of life. We believe in the effectiveness of our products, which is why we offer a 90-day, no-questions-asked guarantee.

Returns, Refunds, and Exchanges Policies and Common Questions

WHERE CAN WE REACH YOU?
Our Customer Support team is always available and will respond within 24 hours. Reach them at:

To expedite the process via phone or email, please include your order number, issue/concern, and the email (and first and last name) used for the purchase. We will get back to you within 24 hours. Please be aware that some companies pose as Pain Free UK. If we cannot find your order ID in our system, it may have been ordered from a company pretending to be us.

AM I ELIGIBLE TO RETURN THE PRODUCTS?
Yes, you are eligible to return your products within the 90-day period covered by our money-back guarantee. If you ordered a subscription product, you are eligible to return it within 30 days of the billing date. Please follow these steps:

  1. Email us at support@painfreeuk.co or call +44 74 9147 2964.
  2. Follow the instructions provided by our support specialist.
  3. Once your request is approved, you'll receive a confirmation email with shipping guidelines.

WHAT ITEMS ARE NON-REFUNDABLE?
Our 100% 90-day money-back guarantee provides you with a risk-free experience using our products. If you find them unsatisfactory and ineffective in providing relief, we will promptly refund your purchase in full.

For subscription products, we offer a 30-day money-back guarantee. If the product is unsatisfactory and ineffective, we will refund the full amount within 30 days of the billing date.

I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?
If your product is damaged, email us within 7 days of delivery with a description and a video/photo of the damage. We will issue a replacement immediately. To expedite the process, please use this format:

  • Subject Line: Damaged or Defective Product
  • Order No.:
  • Full Name:
  • Description and photo/video of the defect
  • Contact Email Address:

MY PRODUCT WAS LOST IN TRANSIT OR STOLEN.
If you purchased a Porch Pirate Protection item, we will immediately issue a replacement for lost or stolen products. To expedite the process, use this format:

  • Subject Line: Stolen, Lost in Transit Order with Porch Pirate Protection
  • Order No.:
  • Full Name:
  • Contact Email Address:

MY ORDER WAS LOST IN TRANSIT OR STOLEN, AND I DIDN'T PURCHASE THE PORCH PIRATE PROTECTION.
We recommend reaching out to your local carrier to report the issue. Unfortunately, we cannot guarantee a refund or replacement for lost or stolen items.

MY ORDER IS TO BE SHIPPED TO AN ADDRESS OUTSIDE THE UK.
You can order from our UK store, but we cannot guarantee delivery or that you won't incur customs fees.

HOW DO I SHIP BACK THE ITEMS?
For instructions on returning products, refer to the email received after placing the return request. Note: Customers are responsible for shipping returns. Please don't return the product without consulting our team.

WHAT ARE MY REFUND OPTIONS?

  • Refund to the original payment method
  • Refund to store credit (if applicable)

HOW SOON WILL I GET MY REFUND?
Once your returned product is inspected, you'll receive an approval or rejection email. Items must be in good working condition, with manuals and accessories included.

LATE OR MISSING REFUNDS
If you haven't received your refund, follow these steps:

  1. Double-check your bank account.
  2. Contact your credit card company, as refunds can take time to post.
  3. Reach out to your bank, as processing periods can delay refunds.

If you've done all of this and still haven't received your refund, contact us at support@painfreeuk.co.

WE RESERVE THE RIGHT TO MODIFY THIS RETURN POLICY AT ANY TIME.

Thank you for choosing Pain Free UK. We appreciate your business and look forward to helping you manage your pain and improve your quality of life.

Have Questions?
Don't hesitate to email us at support@painfreeuk.co or call us at +44 74 9147 2964. We're here to help! 😊